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Our Client provides public sector software to manage local governments. It includes public safety, 911, dispatch, finance, HR/payroll, utilities, property tax, and others. Thousands of municipalities and counties subscribe to their software. Thanks to their growth, the renewals department were manually quoting, emailing and booking approx. 6,000 opportunities per year. It was not possible to keep up and an estimated 7 additional FTEs were needed.


Automating Customer Renewals Improves Retention And Reduces Costs